[DCIAgent]

On the old site I posted the story of my problems with my 2002 190 Bay. I bought the boat from Travis Marine with only 10 hours on the boat (buyers remorse). Travis said they'd transfer the warranty for me and the short version is they didn't before closing up in the middle of the night and running away.

Then I discovered a split in my hull where Travis had been storing the boat in a 2 bunk rack. When I called Triumph and spoke to Joe, the Customer Service and Warranty manager, he listened to my tale of woe and promptly transferred the warranty. Then he made arrangements to have my boat picked up at my vacation home in Port Charlote, FL. and trucked back to the factory for repairs.

That was 2 weeks ago. Today he called to tell me the boat is repaired and ready to be shipped back to my house. Oh.... and by the way..... he noticed my windshield and tach had taken some damage in the hurricane and replaced them and then checked my gauges and found they needed attention too. All done. No problems. No complaining. No cost. No kidding.

This is by far the best customer service I've ever had the pleasure to experience. It's why I bought my Triumph and why I'll buy another.