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Old 02-10-2006, 06:02 AM
albaris
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I apologize if you think I came off to harsh, that was not my intention.
First and foremost I don't have a problem with Triumph boats as far as quality is concerned. The more I read on this board, the more I understand "how nice the boat is". That is the benfit of an owner's club, and it is why I am one of the webmasters of the Silverton Owners Club. One of the purposes of any owner's club is to vent, the others are to share information, learn and make friends.
As I said, my point was to make future buyers be aware of Triumph's policy. Also, I pointed out that "it was a poor policy in my eyes", which does not mean that anyone has to agree.
When I read the words "transferrable warranty", I don't read mention of which dealer or which number of owner has to do the transfer. In my mind, I see a fairly new boat, less than a year old, being singled out as a boat not to warranty because it was not bought from one of "their" dealers. If it was bought from a Triump dealer, then there would not be a question. I see no relationship as to what it has to do with a warranty. If Mr. X never traded in the boat, then it would still be under warranty to him, so whats the difference whose name appears on the papers?
I failed to mention that the boat comes with a Yamaha engine, with still another year left on their warranty....however, Yamaha told me that they would have no problem in transferring that warranty over to me. Their product is warranteed regardless of who owns it.
And as far as Silverton is concerned, please don't compare the two as similar boats. Silverton makes boats starting at $250,000, and Triumph begins at under 10K. The point was, that even after 20 years, they stood behind their product, regardless of ownership or regardless of their liability.
Making an exception to "policy" is not good customer service. Had I not asked for a superior, that exception would never have been offered. Either you stand behind your product or you do not. You don't single out individual cases based on who "yells the loudest".
As far as a notarized bill of sale is concerned, not even the state in which you register a boat requires a bill of sale to be notarized, and you know as a previous owner of a boat, who wants to be bothered with getting it done when the sale is not pending upon you to get it done. It sounds to me like they are trying to make it as difficult as possible to do this transfer. All I should need to produce is a transfer of title as required by the Department of Motor Vehicles to prove ownership. Nothing more, nothing less.

BTW- There was never a mention of sending in any money to transfer the warranty....is that another requirement?
Sounds like you are buying an insurance policy aganist future problems. I don't think I have stumbled across that while reading any posts here or was it ever mentioned to me by Triumph in our conversations.
If I do purchase this boat, it will be based on what I read on these forums, and not on Triumph's customer service policy. Hopefully, I will never need to have the boat returned for service.

Just my .02 cents worth.
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