[jergofish]

Guys, the only problem I have is that when I call the factory I don't expect a receptionist to be the deciding factor (phone nazi) as to whether I should be ALLOWED to talk to customer service. After all, I'm not asking to talk to the President of General Motors. I'm asking to talk to customer service! I don't regard being able to talk to customer service as a privilage, I regard it as a benefit. I regard it as a benefit even if I should just be THINKING of buying a boat.

Second, a brief e-mail, all in caps is pretty much a brush off. Not something I'm used to seeing that the matter could have been handled much more personally the first time by customer service.

What would have been a much better sceneario.

Example:
"Hello, I'd like to speak to Brian."
"Do you mean Bryant in customer service?"
"I suppose so, I have a question about my boat."
"I'll transfer you."
Thank you."
"Hello, this is Bryant, how may I help you?"
"I'd like to know if my boat has been molded yet."
"I'm sorry, I can't tell you that since we don't manufacture boats by customer name but by dealer order. What is your dealer's name?"
"Pacific Boat Center"
"I have several orders for that dealer and don't have the customer names for the hulls. If you call your dealer he can call me with the invoice number and I can give him the status of the order."
"Thanks, I'll do that."
"Are there any other questions I can help you with while you're on the phone?"
"No, not right now thanks. I may call back when I have some installation questions if my dealer can't help me."
"Ok then, enjoy your boat when it's delivered. Be assured you're buying the best offshore skiff on the market."
"Thank you, goodbye."