dealer factory or self

[NCangler]

Excellent post Robert! You captured my desire for this site....to bring owners, dealers and the Triumph factory folks together to make this boats better and better. Civility and communication are the key. Triumph needs us to buy their boats. We need them to support us and make the boats better. The dealers provide the linkage for both to happen. Hopefully this site helps the communication.

I hope many of you will make plans to join us at the Triumph Boat Owners Mackfest in Morehead City, NC July 22-23. As Robert said, Triumph reps will be there with the new 2006 lineup, Dick Cabble of Merritt Marine will be there for Q&A on the maintenance of our boats, we'll have fishing seminars, lots of giveaways and some great NC fishing fun! If our turnout is strong enough this could be a significant annual event that benefits us all. I'm sure it will provide a great opportunity to share ideas and mods as well. Let me know if you're planning to come!

Randy

Originally Posted by IL-LOGIC-AL GGC

there have been genuine factory warranty issues discussed here and everytime the solution is to start with your dealer and if it cant be handled by him them he should coordinate the factory involvement. there was a time in the past when customer service personel got a little more involved with owner issues than the factory wanted and there was much confusion as to who should do what by whom. imo it hurt the factory relationship with owners and dealers and owners alike and certainaly helped lead to the demise of the old site. that being said the relationships all around seem to have improved considerably . so much so that this year we will have a factory presence for the macfest in july. much of this has to do with this great site and the leadership of randy and the civil way we as owners are interacting with each other and the dealers and the factory. at any given time this site is viewed by more guest(even those who look for people slamming, complaining --displaying their dirty laundy against the boats and gladly use this as a sales tool against potential owners)than owners, so we have to be mindfull of how we interact with everyone.
there have been many of these improvements used by the factory as the years have gone by and i hope we keep coming up with more improvements and the key word is improvements for our boats . we talk about alot of stuff but the majority of it is how to make our boats better rather than complain about what is wrong. the wrong will be corrected. we are the best r&d group the factory has never had to pay for and i just hope they will keep that in mind
robert